Frequently Asked Questions

Below are a selection of frequently asked questions.

If you have a question that's not listed, please call us on +353 (0) 526148440

Placing an Order Delivery & Shipping Payment Returns And Exchanges My Account Customer Service

If you have placed an order with us and have not received your dispatch notification yet, please contact us for any changes or to cancel.

You can use your promotion code on our ‘view basket’ page and tap on ‘Have a promo code?’

You can filter for ’24 hour express dispatch’ on each listing page. To get the most accurate results, we recommend filtering by size too. Please check for ‘Fast Home Delivery message’ on the product page once you select a size. Please also ensure that all products in your basket are for ‘Fast Home Delivery’.

Dispatch times are located on the product page under the size and will appear once you select a size (if relevant).

You can sign up to be notified once the product comes back into stock. Please note, clearance products will not be coming back into stock.

Yes, we offer a click and collect service for our Galway and Clonmel store. You can choose which store you would like to pick it from at checkout. You will get an email when your order is ready to be picked up. If you are making a special trip to collect your order, please call the shop first.

You need to spend over €100 to avail of free shipping in the Republic of Ireland.

We run sales and promotions regularly which have end dates.

If you have received your order and an item is missing, please use our Contact Us page to get in touch and a member of our Customer Care team will assist you.

Estimated delivery times are located on product page, at basket and at checkout. Products based in secondary warehouses need to come to our main dispatch warehouse and have an estimated delivery date in amber. Products ready for dispatch will be displayed in a green estimated delivery time.

Products displayed with an amber estimated delivery date are based in secondary warehouses and will need time to arrive to our main dispatch warehouse. If you need your order quickly, we recommend filtering for 24 hour dispatch and choosing products ready for dispatch.

If the product you require for immediate dispatch has a green ‘Fast Home Delivery’ message and the rest of your order has a longer dispatch time. It is recommended to create two orders as your order will take the longest estimated delivery time from your product list.

You can track your order either using the details in the dispatch email you were sent or through your "My Account" page.

We ship worldwide.

You will receive an email notification with tracking details once your order has been shipped. You can also check the status of your on your My Account page.

You can track your order either using the details in the "Order Dispatched" email you have received or through your "My Account" page. You can also view your order history through your "My Account" page.

We use AnPost for domestic shipping in Ireland & DHL for international orders.

We accept global payments, Revolut, Paypal and Klarna.

Yes, you can pay using Klarna and split out your order in three payments.

When you pay using Visa or credit card, your payment is only held in your account until your order is dispatched. Once your order is dispatched, your payment will be processed.

If you pay using Visa or Credit card and cancel your order before it has been dispatched, as your payment is only held in your account it will be released back and therefore, will not show up as a refund.

If you have an in-date eGift Voucher from The Equine Warehouse. You can pay using this when you get to payments section of checking out. Simply, add voucher number under ‘Do you have a egift voucher?’ and click ‘apply eGift Voucher’.

We do not accept one4all vouchers.

If you are not completely satisfied for any reason with the products you received, you have 30 days to return your item(s) from the date of delivery for a full refund. Each item(s) you return needs to be new, unused, unmarked and in its original packaging. Please note that we do not cover the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.)

To make your return quick and hassle-free please visit https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

We do not cover the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.)

Unfortunately, we do not offer exchanges at this time for online orders.

Once we have received your return, we will process your refund within 2-3 business days. Please note your payment provider might take slightly longer than that to return the money to your account.

We will process the refund to the original method of payment for the order.

Yes, you can check your order status, tracking details and order history in your "My Account" page.

You can update your personal and delivery details in your "My Account" page.

You can change your address details in your "My Account" page.

Yes! Just log into your "My Account" page and add any additional addresses you may want.

You can contact us by email on enquiries@theequinewarehouse.com. You can call us on +353 (0)5261 24318 You can contact us using the online chat service. You can message us on Instagram or Facebook.

Our Clonmel store is open Monday to Saturday from 9am to 6pm, Sunday from 12-5pm & 12-5pm on Bank Holidays. Our Galway store is open Monday to Saturday from 10am to 6pm and is closed on Sundays. We are open Bank Holiday Monday's from 12pm - 5pm. Our offices are open Monday to Friday from 8:30am to 5:30pm.

We are based in Ireland and are local time is GMT/ UTC Time zone. Calls, Emails and Online Messages are responded to during 10am to 6pm Monday to Saturday and from 12-5pm on Sunday. Social media messages are responded to during business hours. Monday to Friday from 8:30am to 5:30pm.