Equestrian Retail Sales Assistant- Clonmel

The Equine Warehouse is looking for a bright, energetic retail sales assistant with excellent verbal, written and interpersonal communication skills. You must be a team player who will work with others to achieve company goals. Must be available for Saturday and Sunday hours.

Key responsibilities:

• Customer service:  Advising and serving customers in person, online and over the phone.
• Merchandising:  Ensuring the shop floor is well merchandised, organised and presentable at all times.
• Promoting store cards or special offers.
• Stock Control: Creating shelf labels and point of sale displays, stocking shelves and managing stock rotation.
• Offering advice and guidance on product selection to customers.
• General day to day maintenance of the shop floor.

Desired Skills & Qualifications:

• Experience with Electronic Point of Sales Systems is an advantage.
• MS Word & Excel skills. ECDL or similar qualification is an advantage. 
• Must possess an in-depth knowledge of the Equine Industry and excellent knowledge of the company’s products and services.

To apply, send your CV to info@theequinewarehouse.com

 

Office Administrator & Customer Service Executive - Clonmel

We are looking for an organised and personable Office Administrator & Customer Service Executive to join our team. This role is central to the day-to-day running of the business, ensuring smooth communication with customers and efficient handling of administrative tasks. The ideal candidate will have excellent attention to detail, strong follow-up skills, and a warm, friendly manner when dealing with customers. You’ll be proactive, adaptable, and happy to take initiative, supporting the team wherever needed.

Key Responsibilities Customer Service

 Respond promptly and professionally to general customer enquiries via email, phone, and online channels
 Take customer orders over the phone and ensure accurate processing
 Manage customer communications across:
 Chatra (live chat)
 WhatsApp
 Social media platforms
 Follow up with customers regarding stock shortages, delays, or order updates
 Respond to customer reviews on platforms such as Trustpilot

Office Administration
 Carry out general office administrative duties to support daily operations
 Maintain accurate records of customer interactions and orders
 Assist with order management and coordination with the warehouse/team
 Support internal processes to improve efficiency and customer experience

Key Skills & Attributes
 Excellent attention to detail and organisational skills

 Strong communication skills – both written and verbal

 Friendly, approachable, and professional manner
 Proactive mindset with the ability to take initiative
 Strong follow-up skills and ability to see tasks through to completion
 Team player with a flexible, “can-do” attitude
 Comfortable working across multiple communication platforms Desirable (but not essential)
 Previous experience in a customer service or administrative role
 Interest in or knowledge of the equestrian industry
 Experience using customer service platforms (e.g. live chat, CRM systems)
What We Offer
 A supportive and friendly working environment
 Opportunity to be part of a growing equestrian business
 Varied role with scope to develop and take on responsibility
Job Type: Full-time
Benefits:
 Company pension
 Employee discount
 Sick pay

 

Work Location: In person

 

Marketing Manager (Ecommerce – Equine Industry) Clonmel

This is a key in-house position responsible for developing, implementing, and optimising our digital marketing strategy. The successful candidate will bring strong
industry awareness, commercial insight, and hands-on experience to drive growth,customer acquisition, and retention.

Key Responsibilities
 Develop and execute a comprehensive ecommerce marketing strategy aligned with business goals
 Manage and optimise paid advertising campaigns across Google Ads and Meta platforms
 Analyse performance using Google Analytics and other reporting tools to inform data-driven decisions
 Oversee email marketing strategy and automation using platforms such as Klaviyo
 Manage and enhance online reputation through platforms such as Trustpilot
 Monitor market trends, competitors, and customer behaviour within the equine and ecommerce sectors
 Work closely with internal teams to ensure brand consistency and campaign effectiveness
 Provide strategic direction and identify opportunities for growth and innovation

Requirements
 Proven experience in a Marketing Manager or similar role, ideally within ecommerce
 Strong hands-on experience with:

 Google Ads

 Google Analytics
 Meta (Facebook/Instagram Ads)
 Klaviyo (or similar email marketing platforms)
 Trustpilot or reputation management tools
 Relevant qualification in Marketing, Business, or a related field
 Excellent analytical skills with the ability to translate data into actionable
insights
 Strong understanding of ecommerce best practices and customer journeys
 Knowledge or experience within the equine industry is highly desirable
 Self-motivated with the ability to take ownership and provide strategic direction

What We Offer
 Competitive salary (based on experience)
 Opportunity to play a key role in a growing business
 Collaborative and passionate team environment
 On-site role with real impact on company growth and direction
Job Type: Full-time

Benefits:
 Bike to work scheme
 Company pension
 Employee discount
 On-site parking
 Sick pay

Work Location: In person